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FAQ
FAQ
Browser
Q
What system requirement I need, in order to browse rthk.hk in best quality?
A
rthk.hk is best viewed by the most popular browsers, such as Chrome, Firefox, Internet Explorer, Safari and Edge, with their up-to-date version.
Live
Q
How can I listen to radio live / watch TV live?
A
  • On rthk.hk homepage, find “直播LIVE”.
  • Select a radio or TV channel.
  • Click the play icon and start the live webcasting.
Q
When I am listening to live broadcast, why the player will sometimes get buffered or unsmooth or even go offline?
A
There are a number of possible reasons, such as:
  • internet connection is instable or inadequate in speed;
  • user’s computer is in progress of automatic data-downloads (such as Windows Automatic Updates, auto-upgrade of anti-virus mechanism);
  • user’s computer is running a programme or webpage that requires bandwidth to a large degree. For example, simultaneously download files or videos from online websites, etc.
According to actual needs, you may turn off individual program / web page and try again later. You can even enquire about the network issues from your Internet Service Provider (ISP).
Q
How to listen live broadcast by using internet radio devices?
A
You may input the following paths to your internet radio devices: * RTHK does not have co-operation with any internet radio manufacturers. Please check with your internet radio brands if there are further inquiries.
Programme Archive
Q
How can I listen to radio archive / watch TV archive?
A
  • At the top of rthk.hk , find “ARCHIVE” .
  • Choose one of the following ways to reach your favourite programme:
    • input the programme name and search, e.g. The Pulse, Backchat, or
    • check our list of most popular archive programmes, or
    • check the latest programme archive by channel, or
    • check the latest programme archive by programme category
Q
How long will the rthk.hk Radio and TV programmes be kept on the web?
A
rthk.hk provides programme archive for the last 12 months, except for those with copyright restriction.
Q
Why sometimes the beginning or ending part of a radio programme archive file is incomplete?
A
All radio programme archive files on rthk.hk are uploaded online automatically after the live webcast according to the radio programme schedule. However, due to occasional air-time discrepancies in the programme or news, online archive files might not be always in complete perfection. We apologize for any inconvenience caused.
Q
How can I listen to archive with "Windows Media Version" or "Real Player Version"?
A
You may need to download and install the below free software on your computer:
Q
Any offer of accessible player for visually impaired person?
A
Visually impaired person can access Radio Programme Archive (Accessible Version) page to enjoy radio archives. They can input the channel, broadcast date, time and find the programme easily. Moreover, shortcut keys are allowed to operate the player’s functions easily.
Programme Download
Q
Can I download programmes from rthk.hk?
A
As some contents involved copyright, only those contents on "Podcasts" and "RTHK Creative Archive" of rthk.hk are allowed for download. You may refer to "Copyright" for details.
Q
What is Podcasts?
A
We have certain rthk.hk programmes exclusively selected for the public to subscribe, download and enjoy cross platform playback. All RTHK podcasts will be consolidated in the "Podcasts", where you could search, subscribe, download and even playback on demand. Please visit the "Podcasts" to check out the details.
Mobile Apps
Q
Does rthk.hk have any apps?
A
RTHK has launched several apps of different functions. For more information please visit "RTHK Apps Store".