Q1. What is RTHK SCREEN? RTHK SCREEN is created by the New Media Unit of RTHK. With this app, you can watch RTHK TV 31 and 32 programmes live webcast on the internet. It also offers video-on-demand, downloaded and programme subscription.

Q2. What are the system requirements for RTHK SCREEN?Device: iPhone 4 or later, iPod Touch 3rd Generation or later, iPad, Android phone, Android tablet
Operating system: iOS 6.0 or later, Android 4.0 or above
Network: Wi-Fi, 3G or 4G required
Interface: Traditional Chinese or English

RTHK SCREEN
had been tested on the following models:

Phone
iPhone 4s
iPhone 5
Nexus 5
Nexus S
Samsung Galaxy Note
Samsung Galaxy Note 2
Samsung Galaxy Note 3
Samsung Galaxy S3
Samsung Galaxy S4
Sony Xperia Z1
Tablet
iPad 2
iPad mini
Samsung Galaxy TAB 7.7
Samsung Galaxy TAB 10.1
Nexus 7
Nexus 7(2013)

*Please note the operation systems listed below are not official Android Systems, which may have compatibility issues with RTHK SCREEN and the app's functionality cannot be guaranteed:
Xiaomi / MIUI / Meizu / Flyme OS / Aliyun OS / OMS / Blackberry BB10

Q3. Is RTHK SCREEN free?Yes, RTHK SCREEN is completely free and available to all iOS and Android users. Users may download it for free at iTunes App Store or Google Play. RTHK does not charge any fees for it. While RTHK SCREEN is a free service, data transmission fees may be incurred for receiving/ transmitting data through mobile devices, and such function may be not applicable for your monthly plan. Please consult your mobile phone network on the actual fee arrangement before using the application.

Q4. Where can I download RTHK SCREEN?Users may download it at iTunes App Store or Google Play.

Q5. How does RTHK SCREEN work?You can watch featured, popular TV programmes or RTHK TV 31 and 32 programmes live webcast on the internet.

Q6. What is “Subscription”? Simply click on the function, you can have all your favourite programmes subscribed and stored in the “Subscription” column. You can make a playlist of your favourite programmes for easy watching.

Q7. Can I share my video with my friends in social networks?Yes, you can certainly share your favorite video in RTHK SCREEN with your Facebook friends, Twitter followers, email recipients and more. Just click on the sharing button at top right corner of each “Episode”.

Q8. The player sometimes gets buffered or unsmooth. What’s wrong?The internet connection may be unstable or inadequate in speed. Please check the condition of internet access of your device. You can even enquire about the network issues from your Internet Service Provider (ISP).

Q9. May I download videos from RTHK SCREEN?You can use the download function to pre-load our programmes to “My Store” column for subsequent watching.

Q10. Whom can I contact if I have other ideas or queries about RTHK SCREEN?Our support team can be contacted at any time if you have any ideas or problems. Just send an email with a detailed description of the issue. It is great if you can let us know what device you use to watch to RTHK SCREEN and what exactly the issue is. Email: webmaster@rthk.hk

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